Our Services
Providing excellence in before and after service care for your healthcare facility
Our Services
We employ a highly skilled and diverse team to consult on fit-out projects for new builds and existing healthcare facilities of all sizes. We provide product training and post-sale support, and we collaborate with our clients to create a facility that optimises workflows and patient safety.
Our goal is to enhance performance and support caregivers with leading-edge health equipment, and to make sure the equipment remains at peak performance with regular servicing and maintenance checks.
By partnering with Debetrek, healthcare facilities can have reassurance that the equipment they purchase will be replaced or repaired quickly and easily if needed.
Fit-Out and Workflow Analysis
Our experienced team has extensive industry expertise and up-to-date knowledge of the latest healthcare equipment options. We can assess your facility to recommend the best products for improving workflows and achieving operational efficiency for best practice patient care.
Our team will engage with key stakeholders, including Project Managers, Occupational Health and Safety (OH&S) Officers, and Nurse Unit Managers, to gain a complete picture of the goals and challenges for each facility. By gathering project specific information, we can recommend products that are fit for purpose and optimised for your facility’s unique workflows.
The Debetrek team is continuously involved in new build and fit-out projects throughout Australia and New Zealand and visits international suppliers regularly, allowing us to stay current with advancements in healthcare equipment.
This enables us to recommend the best solutions for your facility while also considering the impact on the users, ultimately ensuring that your team receives reliable and efficient equipment that considers the needs of ergonomics, infection control, and patient safety.
Vision Room Set-up
A key step in our consultation process is working with healthcare facilities to set up a vision room prior to equipment selection. A vision room is essentially a mock-up of a treatment or patient room at a facility, staged with all necessary equipment and furniture such as hospital beds, medical carts, and workstations. This allows doctors, nurses, and pharmacy directors to walk around, test, and provide feedback on the equipment as if it were already in use within the facility.
A vision room ensures that the selected equipment meets the specific needs and preferences of your team, allowing stakeholders to experience the functionality and ergonomics of different products in a realistic environment.
If space constraints prevent setting up a vision room on-site, Debetrek can provide a mobile showroom. This option offers the same opportunity to evaluate and interact with proposed equipment setups, helping you make well-informed decisions about the best solutions for your facility.
Equipment Installation and Integration
Our certified installation and integration services ensure that medical carts, mounts, IT devices, printers, and scanners perform optimally from day one.
Our expert team conduct installations either on-site or off-site, adhering strictly to the agreed timeframes and complying with all site-specific requirements and regulations. This meticulous attention to detail guarantees a seamless installation process tailored to your facility’s unique needs.
Beyond installation, we offer comprehensive IT integration and testing services. We ensure that all new equipment is fully integrated with your existing hardware and systems, enabling your team to start using the equipment immediately. Our thorough testing procedures confirm that all components work together flawlessly, providing your facility with the reliability necessary for delivering top-quality patient care.
On-Site Product Training
We recognise that training is a critical component of the fit-out process for all staff to be proficient in using newly installed equipment. Our comprehensive practical training programmes are designed for all frontline staff, managers, and support personnel, to prepare all team members prior to the systems going live.
In larger facilities, where staff numbers can reach into the thousands, it is essential that each member is taught how to operate equipment effectively. We will allocate dedicated time within a project schedule to provide all staff the practical training they need, and we collaborate to set up training areas for staff to use during the roll-out phase or prior to any installation work commencing.
Our training sessions cover essential aspects such as equipment operation, troubleshooting, and best practices for optimising workflow efficiency. Additionally, we incorporate change management strategies to help staff adapt to the new technology and workflows seamlessly.
Preventative Service and Maintenance
Debetrek offers a comprehensive service and maintenance programme designed specifically for healthcare facilities. With decades of experience in the industry, we have developed our expertise to offer tailored solutions that ensure the longevity, reliability, and safety of your medical equipment.
Our programme is built on a foundation of care and meticulous attention to detail. We believe in preventive maintenance to minimise downtime and avoid costly repairs through regular inspections, calibration, and testing. Our team of skilled technicians can identify potential issues before they escalate.
Flexibility is at the core of our service and maintenance programme, and we understand that every healthcare facility has unique needs and budget constraints. We offer customisable service plans for scheduled maintenance visits tailored to suit your specific needs.
Post-Sale Repairs and Support
At Debetrek, our commitment to your healthcare facility extends beyond the initial purchase. Our Post-Sale Repairs and Support Service is designed to provide seamless and reliable assistance whenever you need it.
If a piece of equipment stops working, your staff should call Debetrek directly. Our team of skilled technicians will quickly assess the situation and provide on-the-spot repairs whenever possible. In cases where immediate repairs are not feasible, we can arrange for replacement or loan equipment to ensure your operations continue smoothly.
We understand that every minute counts in healthcare. That’s why we prioritise quick response times and efficient service to minimise any disruption to your facility. While repair costs can vary depending on the specific needs, we always aim to deliver the most cost-effective solutions. Additionally, all equipment is covered by the manufacturer’s warranty, and with regular servicing from Debetrek, your equipment can outlive these warranties, reducing the need for frequent replacements.
Ready to elevate your healthcare facility with Debetrek’s expert services?
Debetrek is committed to enhancing healthcare facilities with leading-edge equipment and unparalleled support services. Our comprehensive consulting, training, and maintenance programmes ensure that your investment delivers maximum value and efficiency.
Contact us today to discuss your project and discover how we can help you achieve your goals.
